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Project
Description: Participated in a presentation to provide
more efficient utilization of operating rooms and staff through
the use of problem solving and culture change management.
Objective
was to improve scheduling; reduce room turn over time; increase
surgeons, staff and patients’ overall satisfaction.
Methodology:
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Problem
solving process involved a combination of 8-D and PDCA
methodology |
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Utilized:
Assessment, VSM, Process Flow, Brainstorming, Cause and
Effect, Control Charts, Metrics for Management Reviews |
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Culture
Change Management focused on building a culture that engages
the entire organization and creates ownership for all |
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Culture
change management involved Leadership, T.E.A.M., Lighthouse |
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Four
phases of training and development |
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Forming |
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Storming |
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Norming |
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Performing |
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Results:
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