Project Description: To provide resources to correct the order management process which was out of control due to the difficult and accelerated launch of Oracle 11i ERP software. Shipments were not processed correctly or completely; sales were not invoiced. Key data files were inaccurate and incomplete. Client had multiple material shortages and missed shipments to customers. Employee morale and customer satisfaction were extremely low.

Key Resources Provided:

3 Supply Chain Professionals, on-site

Activity Summary:

	Reviewed all open sales orders, including many past-due orders. Cancelled, rescheduled, or invoiced as necessary, resulting in over $1 million in additional sales
	Audited all item masters, BOM’s, forecasts, sales orders, and purchase orders for accuracy. Made all required corrections.
	Prepared detailed instructions for order processing, including a report matrix which clarified best use of all available reports.
	Wrote a custom physical inventory process document (none existed), which included tagging, auditing, adjustments, and reports.
	Reviewed program management/design change process to identify areas of waste and savings with detailed recommendations to enhance existing procedures.