Hearts and Minds for our
Customers
- Define your role in creating a quality culture.
- Excellence in Attitude and relationship to Quality Mindset.
- Recognize the cost of poor quality.
- Observe and model quality behaviors.
- Focus on how your work impacts both internal and external customer quality.
- Encourage and teach the use of process tools to resolve quality issues in the workplace.
- Relate how your actions encourage passion and pride in the workplace.
- Learn from our mistakes.
- Knowing you are relevant and have
purpose.