Warranty in manufacturing is a clear, concrete example of how organizational walls quietly erode performance, profitability, and trust when mindset lags behind reality.

3P Partners has developed a Warranty Resolution platform software-BroadView. The software acts as a bridge between detection and action, enabling a closed loop quality management architecture.  Instead of warranty data remaining isolated with the finance and customer service, it becomes a trigger for restructured process improvement across engineering manufacturing and supply chain functions.  Ultimately increasing customer satisfaction.

 The enabled platform improves:

• Early warning systems that flag abnormal claim spikes before they escalate

• Root Cause Analysis connection to workflows to design, process and supplier issues

• Corrective and preventative action tracking with measurable outcomes

• Supplier accountability mechanisms based on factual field performance data

• Improves a Warranty engineers time for processing of the warranty claims

This closed loop approach shortens the time between problem identification and resolution. This allows organization to move from reactive firefighting to proactive quality governance, reducing warranty costs within the total cost of quality environment, while improving the goal of product reliability and customer trust.