3P Partners combines strategic consulting, quality expertise, and the Broadview - Warranty AI Platform to help organizations identify risks earlier, solve problems faster, and create sustainable improvement.
Broadview - Warranty AI Platform
Powered by InterSystems’ Warranty AI Platform (WAIP)Broadview connects warranty, quality, supplier, engineering, and production information so manufacturers can detect emerging issues, accelerate root cause, coordinate corrective action, and forecast warranty exposure.
Global OEM warranty claims rose 18%, accruals 11%, reserves 10% from 2023-2024, averaging 2.5% of revenue.
75% of suppliers report insufficient data for root cause analysis.
Industry benchmarks from the American Society for Quality (ASQ) place overall Cost of Quality (COQ/TCOQ) in manufacturing at 15–25% of sales.
Most organizations treat warranty as a finance line item. We treat it as the signal that exposes how every other system in the operation is performing, and where to act first.
Critical Intervention and Direct Support are our two primary consulting models. Both are delivered by experienced practitioners, on-site, alongside your team.
Rapid response when an operation is in trouble. Plant stabilization, launch recovery, customer escalations, third-party containment exit, interim leadership, and supplier crises. We arrive with a plan, work the problem, and hand back a stable operation.
Learn moreEmbedded consulting for operations that need sustained help. Quality systems, supplier development, audits, process improvement, leadership coaching, and warranty performance, delivered as an extension of your team, with capability transferred along the way.
Learn moreAssessments, KPIs, problem solving, lean and Six Sigma support.
Learn moreSupplier quality, PPAP recovery, materials and logistics.
Learn moreLeadership alignment, culture change, behavior mapping, and implementation support for sustainable improvement.
Learn moreMindset Architect, change management, accountability.
Learn moreQuality Mindset, Training Dojo, leadership development.
Learn moreClosed-loop warranty intelligence built for manufacturers.
Learn moreThree pillars that have guided 3P Partners since day one. Sustainable performance happens when the people, the process, and the product are improving together.
We build accountability, alignment, and the day-to-day behaviors that make improvement stick. From operators to executives, we develop the people who drive the work.
Standard work, problem solving, quality systems, audits, and process improvement done where the work happens, not in a conference room.
From launch through field performance, we connect product quality, supplier accountability, and warranty data into a closed-loop view of what is really happening.
A proprietary view of how operations mature over time, from reactive Quality Control through Quality Assurance, Quality Management, and finally Sustainable Improvement. We use it to locate where your operation is today and what it will take to move forward.
See How We Apply It
A snapshot of how hands-on consulting and warranty intelligence have delivered for our clients.
Customized training in cost of poor quality, leadership behavior, teamwork, and accountability deployed across multiple plants. Survey results: 100% impact, 99% prefer in-person.
Cross-functional task force across supplier quality, tooling, engineering, and program management, onsite at the client plant and at critical suppliers, over 18 months.
Project management, internal audits, process mapping, and ~100 corrective and preventive actions closed, leading to certification and improved customer scorecards.
Built a dedicated training dojo addressing safety violations, audit findings, and onboarding gaps, embedding standard work into daily operations.
"Real improvement doesn't come from another report. It comes from working shoulder to shoulder with the people doing the work, and giving them the visibility, tools, and culture to win."
Debra founded 3P Partners in 2006 after 15 years in Corporate America and more than 30 years in manufacturing leadership across quality, operations, supplier development, and turnaround initiatives in automotive, industrial, white goods, and healthcare. She is the author of Mindset Architects: Breaking Down Organizational Walls.
By Debra Shumar
A practical look at mindset, culture, leadership, and the systems that drive sustainable improvement, drawn from decades inside manufacturing.
Let's talk about where your operation is today and what it will take to build sustainable performance.
