Broadview - Warranty AI PlatformSee warranty problems sooner. Solve them faster. Know whether the fix worked.
Broadview connects warranty, quality, supplier, engineering, and production information so manufacturers can detect emerging issues, accelerate root-cause analysis, coordinate and validate corrective action, and forecast warranty exposure.
Powered by InterSystems’ Warranty AI Platform (WAIP)Warranty problems rarely live in one system.
Claims sit in finance. Root cause lives in engineering spreadsheets. Corrective actions move through email. Supplier accountability shows up quarterly, if at all. By the time the trend is clear, warranty cost, customer trust, and margin have already moved in the wrong direction.
Warranty pressure on manufacturers is accelerating.
Warranty costs are accelerating
Global OEM warranty claims rose 18%, accruals 11%, reserves 10% from 2023-2024, averaging 2.5% of revenue.
Suppliers lack root-cause data
75% of suppliers report insufficient data for root cause analysis.
Quality losses erode margin
Industry benchmarks from the American Society for Quality (ASQ) place overall Cost of Quality (COQ/TCOQ) in manufacturing at 15–25% of sales.
One connected journey from field signal to verified resolution.
Broadview connects the systems where warranty, quality, and supplier information already live, then turns them into a single operating picture the accountable teams can act on.
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Connect. Detect. Investigate. Act. Validate. Forecast.
Six steps that turn warranty signal into operational decisions, and keep the loop closed.
- Step 1ConnectUnify warranty, quality, supplier, engineering, and production information.
- Step 2DetectSurface anomalies and emerging patterns.
- Step 3InvestigateLink evidence for faster root-cause analysis.
- Step 4ActCoordinate corrective action and 8D.
- Step 5ValidateConfirm whether the fix worked in the field.
- Step 6ForecastProject warranty exposure and financial impact.
What manufacturers use Broadview to achieve.
Leading operational signal, not lagging finance reports.
Investigators work from linked evidence, not scattered files.
Confirm the fix reduced the failure in the field.
Forward-looking numbers to plan, not just react.
How teams put Broadview to work.
Early issue detection and pattern investigation
Explore claim patterns by plant, product, supplier, and time. Move from a single flagged claim into a linked investigation with the evidence engineers need.
Early issue detection and pattern investigation
Explore claim patterns by plant, product, supplier, and time. Move from a single flagged claim into a linked investigation with the evidence engineers need.
Do not just close the corrective action. Confirm that it worked.
Broadview aligns 8D milestone dates to the warranty and quality trend so you can see whether the failure stopped, drifted, or returned.
Give leadership forward-looking warranty numbers, not just the bill.
- Project claim exposure by product, program, and platform
- Model financial impact of open issues before they escalate
- Stress-test warranty reserves against emerging risk
- Prioritize improvement investment where exposure is highest
- Align quality, engineering, and finance on one forward view
What Broadview delivers in the operation.
Unifies warranty, quality, supplier, engineering, and production data into one operating view.
Detects anomalies and early-warning signals across the claim base.
Structured investigation, 8D, and CAPA workflow with linked evidence and closure discipline.
Supplier scorecards tied to warranty outcomes, structured reviews, and recovery workflow.
Warranty dashboards for leadership that connect operational signal to financial exposure.
Traceable workflow and evidence aligned with ISO 9001 and IATF 16949 expectations.
Validated learnings feed back into FMEAs, control plans, and product design.
Project claim exposure forward by product, program, and platform.
Coordinated action across engineering, supplier quality, operations, and finance.
Built for the teams accountable for warranty outcomes.
Primary lens: warranty and quality leaders, with the rest of the operation connected to the same signal.
Own the warranty performance story and the corrective action loop.
Run supplier accountability from live warranty signal.
Investigate root cause faster and feed learnings back into design.
Connect field failures back to process, plant, and program.
Forward-looking warranty exposure and reserve planning inputs.
Track warranty risk across launches, platforms, and product lines.
Anchor customer conversations in a single validated warranty view.
Go beyond claims processing and isolated reporting.
Answers about Broadview - Warranty AI Platform.
See what Broadview could reveal in your warranty data.
A 30-minute walkthrough tailored to the warranty issues and decisions most important to your team. No sensitive data required.